Refunds & Returns Policy

At Wear Cafe, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions for returning products, requesting refunds, receiving replacements, and canceling orders placed through our website.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Include the original packaging, tags, and accessories, where applicable.

  • Show no signs of misuse, alteration, or damage caused by the customer.

  • Be accompanied by your order number or other proof of purchase.

All returned products are subject to inspection before a refund is approved. Items that do not meet these requirements may not qualify for a refund, subject to applicable consumer protection laws.

2. No Restocking Fees

Wear Cafe does not charge restocking fees for eligible returns. Customers will not be charged an additional restocking fee simply for returning an eligible product.

3. Non-Returnable Items

The following items are generally not eligible for return, except where required by applicable law:

  • Products that have been used or damaged by the customer.

  • Items missing their original packaging, tags, or required accessories, where applicable.

  • Clearance, final-sale, or promotional items, unless they arrive damaged, defective, or incorrect.

  • Gift cards, where applicable.

If you are unsure whether your purchase qualifies for a return, please contact our customer support team before sending the item back.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue, please provide:

  • Your order number.

  • Clear photographs of the product and the issue.

  • Photographs of the shipping package, if it was damaged during delivery.

  • A brief description of the problem.

Our team will review your request and, where appropriate, arrange a replacement or refund. Please contact us before returning the item so we can provide the correct instructions.

Your rights under applicable consumer protection laws will not be limited by this reporting period.

5. How to Request a Return

To request a return, follow these steps:

  1. Email us at support@wearcafe.com with your order number and reason for the return.

  2. Wait for our customer support team to review your request and provide return instructions.

  3. Carefully package the item, including the original packaging and accessories where applicable.

  4. Ship the item to the return address provided or approved by our customer support team.

  5. Once we receive and inspect the returned item, we will notify you of the refund decision.

Please do not send returned items to an address that has not been provided or approved by our customer support team.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.

If your refund is approved:

  • The refund will be issued to the original payment method used for the purchase, where supported by the payment provider.

  • We will process approved refunds within 10 business days after approval.

  • The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

If a refund cannot be issued to the original payment method, our team will contact you to discuss an appropriate alternative.

Refunds will be handled in accordance with applicable consumer protection laws.

7. Return Shipping Costs

Return shipping costs are handled as follows:

  • Standard returns: Customers are responsible for return shipping costs when the return is not due to an error on our part.

  • Damaged, defective, or incorrect items: Please contact us before returning the product so we can review the issue and provide appropriate instructions regarding shipping costs.

  • Original shipping charges: Original shipping charges are generally non-refundable, except where required by applicable law or where an exception under this policy applies.

No restocking fee will be charged for eligible returns.

8. Exchanges and Replacements

Exchanges or replacements may be available depending on product availability and the circumstances of your request.

If you receive a damaged, defective, or incorrect product, please contact support@wearcafe.com with your order number and relevant photographs. Our team will review your request and explain the available options.

9. Order Cancellations

You may request to cancel your order within 12 hours of placing it, provided the order has not already been processed or shipped.

After the 12-hour cancellation window, or once processing or shipping has begun, cancellation may no longer be possible. In such cases, you may request a return after receiving your order, subject to this policy and applicable law.

To request a cancellation, email support@wearcafe.com as soon as possible and include your order number. Our team will confirm whether the cancellation can be completed.

If a canceled order has already been paid for, any applicable refund will be processed according to the Refund Processing section of this policy.

10. Contact Information

If you have questions about returns, refunds, damaged products, replacements, or order cancellations, please contact us using the details below.

Business Name: Wear Cafe

Email: support@wearcafe.com

Phone: +1 310-528-7840

Business Hours: Monday–Saturday, 9:00 AM–5:00 PM Central Standard Time (CST)

Business Address:

1195 Park Glenn Dr
Alpharetta, GA 30005
United States

Connect With Us on Social Media

For assistance with a return or refund, please include your order number and relevant details when contacting our support team.

Thank you for shopping with Wear Cafe. We appreciate your business and are committed to providing a positive shopping experience.